WordPress Support & Maintenance Plans

We could ask you to do the work by completing an online quiz or form to throw out some kind of generic, ballpark idea of what support & maintenance your site will need, but we believe in a more personal approach!

Once you’ve had your Free Zoom Call, our Specialists will assess which plan is needed for your site based on what functionality it has and what level of support & maintenance plan is required.

All you have to do is book in for a quick, Free Zoom Call so we can introduce ourselves and help you pick the right plan for your website.

We’ll ask you to securely send us your site login credentials so we can advise on what support & maintenance plan your site requires.

Your website, your decision on who you host with.

Hosting with us does provide benefits including a single point of contact and generally faster response times on hosting-related issues.

If you work with your own hosting company, you may need to contact them directly with support issues as some won’t deal with a 3rd party like us.

We’ll need information on your hosting company at the outset to let you know if there are any additional costs involved in supporting your site on specific hosting platforms. 95% of the time there aren’t any, and most times any additional costs are related to hosting services like AWS, Pantheon, or Unsupported hosting via VPS setup etc. 

Yes, it does! You can submit as many edit requests as you like for our team to work through. Tasks will be worked on one at a time, in the order they are submitted in, completing one before moving on to the next. The time it takes to complete each task will depend on the size and complexity of the request.

Whilst we can’t provide an example of every possible item that is included or not, we’ve endeavoured to list the most common items we’re asked for. If you need to clarify anything, please get in touch.

Included: Editing and adding content on a page or post with text or images you provide, small styling changes via the page builder or CSS, adding a new plugin with its default settings, adding a product to your WooCommerce store.

Not Included: Building a new website, editing any custom code whether that be within the website or a plugin etc. migrating your website from one server/host to another, graphic design, content creation, sourcing images, sourcing specific themes or plugins, writing custom code.

Edit Example 1: We WILL edit the copy and text format on your Homepage if you provide us with the content.

We WON’T write new copy for your Homepage or format it without instructions.

Edit Example 2: We WILL install and set up a new plugin to enhance your website’s functionality with its features.

We WON’T design and install a custom plugin to create new functionality and features for your website.

Edit Example 3: We WILL upload a blog post for you if you provide us with copy, images, and a formatting brief.

We WON’T write a blog for you, source images, or provide formatting ideas.

Edit Example 4: We WILL add a new item to your WooCommerce store if you provide us with all the product details.

We WON’T build a new store or checkout for you.

PLEASE NOTE: We will happily discuss and do our best to help you with any of the items that are not included in ‘Unlimited Edits’ for an extra development fee, charged by the hour.

We can support as many websites as you need. Many of our clients have multiple sites that we manage for them. Each website you own will require its own support & maintenance plan.

Yes, you can. We don’t tie you into any lengthy or complicated contracts. Simply email your Client Manager and we’ll action the changes you want to make starting from the next payment month. Please note: it may not be possible to downgrade certain sites if they have advanced functionality like membership areas or eCommerce.

Our pricing model is set up to offer as much value as we can at competitive rates, whilst keeping it as streamlined as possible.

WP Support Specialists are based all over the World, working asynchronously, so we know we can deliver better client support with highly consistent response times using our ticketing system and email.

That being said, if you ever want to discuss your support & maintenance plan or experience, you can email your Client Manager to book a Zoom call.