Package Terms And Conditions

Need a little more detail on the benefits you receive as a regular WordPress maintenance customer?

Refer to each package below for more information.

Standard WordPress Maintenance
£50+vat per month

Monthly Secure Backup

We will perform a complete backup of your website on a Monthly basis. You get peace of mind that your site and content are fully protected.

Backup Restoration if required

Should you require, we will perform one complete restoration of your website on a monthly basis. If you require more restorations, the time will be taken from the time you have allocated on your regular support plan. Should you have no time available, we can quote you on extra hours.

Malware Monitoring and Removal

We constantly monitor your website for any malware and hacking attacks. Should we find your website has been compromised and has a malware issue, our specialists will work to clean the site, and return it pre-attack condition.

Plugin updates

We will check for compatibility, and update your plugins as and when new releases become available. Please Note: We won’t perform upgrades until we have ascertained that the update will work fine with your website and other plugins in place.

WordPress core system updates

We will check for compatibility, and update your WordPress Core system as and when new releases become available. Please Note: We won’t perform upgrades until we have ascertained that the update will work fine with your website and other plugins in place.

Theme updates if a child theme is in place

As long as your WordPress theme has a child theme in place, we will upgrade your theme as part of your package as and when new releases are provided.

1 hour per month maintenance/update time

The Standard Package provides 1 hour of WordPress Specialist time to carry out tasks which are not included for within the support package. This can include things like uploading content, adding images, adding or changing menu items, pages and posts etc. All time is recorded in 15 minute intervals, therefore if your request take 12 minute to complete 15 minutes will be taken from the 1 hour included with your package.

24 Hour response time

We will respond to your call within 24 hours of it being logged in our system.

9am-5pm GMT business service

The Standard Support Package provide support between the hours of 9am to 5pm UK time (GMT).

Worldwide support

WP Support Specialists provide support for customers throughout the world, including but not limited to the UK, USA, Australia, Canada, New Zeland, Mainland Europe and beyond.

Detailed notes for every job

We log all details of changes or additions etc. that our WordPress Specialists complete. This means our team and you have a complete history of changes, additions and all work that has been completed for you as long as you remain a customer of WP Support Specialists.

Enhanced WordPress Maintenance
£95+vat per month

Weekly Secure Backup

We will perform a complete backup of your website on a Weekly basis. You get peace of mind that your site and content are fully protected.

Backup Restoration if required

Should you require, we will perform four complete restorations of your website on a monthly basis. If you require more restorations, the time will be taken from the time you have allocated on your regular support plan. Should you have no time available, we can quote you on extra hours.

Malware Monitoring and Removal

We constantly monitor your website for any malware and hacking attacks. Should we find your website has been compromised and has a malware issue, our specialists will work to clean the site, and return it pre-attack condition.

Plugin updates

We will check for compatibility, and update your plugins as and when new releases become available. Please Note: We won’t perform upgrades until we have ascertained that the update will work fine with your website and other plugins in place.

WordPress core system updates

We will check for compatibility, and update your WordPress Core system as and when new releases become available. Please Note: We won’t perform upgrades until we have ascertained that the update will work fine with your website and other plugins in place.

Theme updates if a child theme is in place

As long as your WordPress theme has a child theme in place, we will upgrade your theme as part of your package as and when new releases are provided.

2 hour per month maintenance/update time

The Enhanced Package provides 2 hours of WordPress Specialist time to carry out tasks which are not included for within the support package. This can include things like uploading content, adding images, adding or changing menu items, pages and posts etc. All time is recorded in 15 minute intervals, therefore if your request take 12 minute to complete 15 minutes will be taken from the 2 hours included with your package.

12 Hour response time

We will respond to your call within 12 hours of it being logged in our system.

9am-5pm GMT business service

The Enhanced Support Package provide support between the hours of 9am to 5pm UK time (GMT).

Worldwide support

WP Support Specialists provide support for customers throughout the world, including but not limited to the UK, USA, Australia, Canada, New Zeland, Mainland Europe and beyond.

Detailed notes for every job

We log all details of changes or additions etc. that our WordPress Specialists complete. This means our team and you have a complete history of changes, additions and all work that has been completed for you as long as you remain a customer of WP Support Specialists.

Premium WordPress Maintenance

£145+vat per month

Daily Secure Backup

We will perform a complete backup of your website on a Daily basis. You get peace of mind that your site and content are fully protected.

Backup Restoration if required

Should you require, we will perform unlimited restorations of your website on a monthly basis.

Malware Monitoring and Removal

We constantly monitor your website for any malware and hacking attacks. Should we find your website has been compromised and has a malware issue, our specialists will work to clean the site, and return it pre-attack condition.

Plugin updates

We will check for compatibility, and update your plugins as and when new releases become available. Please Note: We won’t perform upgrades until we have ascertained that the update will work fine with your website and other plugins in place.

WordPress core system updates

We will check for compatibility, and update your WordPress Core system as and when new releases become available. Please Note: We won’t perform upgrades until we have ascertained that the update will work fine with your website and other plugins in place.

Theme updates if a child theme is in place

As long as your WordPress theme has a child theme in place, we will upgrade your theme as part of your package as and when new releases are provided.

3 hours per month maintenance/update time

The Premium Package provides 3 hours of WordPress Specialist time to carry out tasks which are not included for within the support package. This can include things like uploading content, adding images, adding or changing menu items, pages and posts etc. All time is recorded in 15 minute intervals, therefore if your request take 12 minute to complete 15 minutes will be taken from the 3 hours included with your package.

6 Hour response time

We will respond to your call within 6 hours of it being logged in our system.

24 Hour service

The Premium Support Package provides 24 hour support.

Worldwide support

WP Support Specialists provide support for customers throughout the world, including but not limited to the UK, USA, Australia, Canada, New Zeland, Mainland Europe and beyond.

Detailed notes for every job

We log all details of changes or additions etc. that our WordPress Specialists complete. This means our team and you have a complete history of changes, additions and all work that has been completed for you as long as you remain a customer of WP Support Specialists.

Ultimate WordPress Maintenance

£295+vat per month

Daily Secure Backup

We will perform a complete backup of your website on a Daily basis. You get peace of mind that your site and content are fully protected.

Backup Restoration if required

Should you require, we will perform unlimited restorations of your website on a monthly basis.

Malware Monitoring and Removal

We constantly monitor your website for any malware and hacking attacks. Should we find your website has been compromised and has a malware issue, our specialists will work to clean the site, and return it pre-attack condition.

Plugin updates

We will check for compatibility, and update your plugins as and when new releases become available. Please Note: We won’t perform upgrades until we have ascertained that the update will work fine with your website and other plugins in place.

WordPress core system updates

We will check for compatibility, and update your WordPress Core system as and when new releases become available. Please Note: We won’t perform upgrades until we have ascertained that the update will work fine with your website and other plugins in place.

Theme updates if a child theme is in place

As long as your WordPress theme has a child theme in place, we will upgrade your theme as part of your package as and when new releases are provided.

Unlimited website edits

The Ultimate Package provides Unlimited website edits to carry out tasks which are not included for within the support package. This can include things like uploading content, adding images, adding or changing menu items, pages and posts etc.

Things that are not included are graphic design/editing, custom coding (adding or updating), creation of written or video content etc.

Most tasks will be 30 minutes or less.

The lists are not exhaustive.

6 Hour response time

We will respond to your call within 6 hours of it being logged in our system.

24 Hour service

The Premium Support Package provides 24 hour support.

Worldwide support

WP Support Specialists provide support for customers throughout the world, including but not limited to the UK, USA, Australia, Canada, New Zeland, Mainland Europe and beyond.

Detailed notes for every job

We log all details of changes or additions etc. that our WordPress Specialists complete. This means our team and you have a complete history of changes, additions and all work that has been completed for you as long as you remain a customer of WP Support Specialists.