Plans Terms And Conditions
Need a little more detail on the benefits you receive as a regular WordPress maintenance customer?
Refer to each package below for more information.
Standard WordPress Maintenance
£50+vat per month
Monthly Secure Backup
We will perform a complete backup of your website on a Monthly basis. You get peace of mind that your site and content are fully protected.
Backup Restoration if required
Should you require, we will perform one complete restoration of your website on a monthly basis. If you require more restorations, the time will be taken from the time you have allocated on your regular support plan. Should you have no time available, we can quote you on extra hours.
Malware Monitoring and Removal
We constantly monitor your website for any malware and hacking attacks. Should we find your website has been compromised and has a malware issue, our specialists will work to clean the site, and return it pre-attack condition.
Plugin updates
We will check for compatibility, and update your plugins as and when new releases become available. Please Note: We won’t perform upgrades until we have ascertained that the update will work fine with your website and other plugins in place.
WordPress core system updates
We will check for compatibility, and update your WordPress Core system as and when new releases become available. Please Note: We won’t perform upgrades until we have ascertained that the update will work fine with your website and other plugins in place.
Theme updates if a child theme is in place
As long as your WordPress theme has a child theme in place, we will upgrade your theme as part of your package as and when new releases are provided.
1 hour per month maintenance/update time
The Standard Package provides 1 hour of WordPress Specialist time to carry out tasks which are not included for within the support package. This can include things like uploading content, adding images, adding or changing menu items, pages and posts etc. All time is recorded in 15 minute intervals, therefore if your request take 12 minute to complete 15 minutes will be taken from the 1 hour included with your package.
24 Hour response time
We will respond to your call within 24 hours of it being logged in our system.
9am-5pm GMT business service
The Standard Support Package provide support between the hours of 9am to 5pm UK time (GMT).
Worldwide support
WP Support Specialists provide support for customers throughout the world, including but not limited to the UK, USA, Australia, Canada, New Zeland, Mainland Europe and beyond.
Detailed notes for every job
We log all details of changes or additions etc. that our WordPress Specialists complete. This means our team and you have a complete history of changes, additions and all work that has been completed for you as long as you remain a customer of WP Support Specialists.
Enhanced WordPress Maintenance
£95+vat per month
Weekly Secure Backup
We will perform a complete backup of your website on a Weekly basis. You get peace of mind that your site and content are fully protected.
Backup Restoration if required
Should you require, we will perform four complete restorations of your website on a monthly basis. If you require more restorations, the time will be taken from the time you have allocated on your regular support plan. Should you have no time available, we can quote you on extra hours.
Malware Monitoring and Removal
We constantly monitor your website for any malware and hacking attacks. Should we find your website has been compromised and has a malware issue, our specialists will work to clean the site, and return it pre-attack condition.
Plugin updates
We will check for compatibility, and update your plugins as and when new releases become available. Please Note: We won’t perform upgrades until we have ascertained that the update will work fine with your website and other plugins in place.
WordPress core system updates
We will check for compatibility, and update your WordPress Core system as and when new releases become available. Please Note: We won’t perform upgrades until we have ascertained that the update will work fine with your website and other plugins in place.
Theme updates if a child theme is in place
As long as your WordPress theme has a child theme in place, we will upgrade your theme as part of your package as and when new releases are provided.
2 hour per month maintenance/update time
The Enhanced Package provides 2 hours of WordPress Specialist time to carry out tasks which are not included for within the support package. This can include things like uploading content, adding images, adding or changing menu items, pages and posts etc. All time is recorded in 15 minute intervals, therefore if your request take 12 minute to complete 15 minutes will be taken from the 2 hours included with your package.
12 Hour response time
We will respond to your call within 12 hours of it being logged in our system.
9am-5pm GMT business service
The Enhanced Support Package provide support between the hours of 9am to 5pm UK time (GMT).
Worldwide support
WP Support Specialists provide support for customers throughout the world, including but not limited to the UK, USA, Australia, Canada, New Zeland, Mainland Europe and beyond.
Detailed notes for every job
We log all details of changes or additions etc. that our WordPress Specialists complete. This means our team and you have a complete history of changes, additions and all work that has been completed for you as long as you remain a customer of WP Support Specialists.
Premium WordPress Maintenance
£145+vat per month
Daily Secure Backup
We will perform a complete backup of your website on a Daily basis. You get peace of mind that your site and content are fully protected.
Backup Restoration if required
Should you require, we will perform unlimited restorations of your website on a monthly basis.
Malware Monitoring and Removal
We constantly monitor your website for any malware and hacking attacks. Should we find your website has been compromised and has a malware issue, our specialists will work to clean the site, and return it pre-attack condition.
Plugin updates
We will check for compatibility, and update your plugins as and when new releases become available. Please Note: We won’t perform upgrades until we have ascertained that the update will work fine with your website and other plugins in place.
WordPress core system updates
We will check for compatibility, and update your WordPress Core system as and when new releases become available. Please Note: We won’t perform upgrades until we have ascertained that the update will work fine with your website and other plugins in place.
Theme updates if a child theme is in place
As long as your WordPress theme has a child theme in place, we will upgrade your theme as part of your package as and when new releases are provided.
3 hours per month maintenance/update time
The Premium Package provides 3 hours of WordPress Specialist time to carry out tasks which are not included for within the support package. This can include things like uploading content, adding images, adding or changing menu items, pages and posts etc. All time is recorded in 15 minute intervals, therefore if your request take 12 minute to complete 15 minutes will be taken from the 3 hours included with your package.
6 Hour response time
We will respond to your call within 6 hours of it being logged in our system.
24 Hour service
The Premium Support Package provides 24 hour support.
Worldwide support
WP Support Specialists provide support for customers throughout the world, including but not limited to the UK, USA, Australia, Canada, New Zeland, Mainland Europe and beyond.
Detailed notes for every job
We log all details of changes or additions etc. that our WordPress Specialists complete. This means our team and you have a complete history of changes, additions and all work that has been completed for you as long as you remain a customer of WP Support Specialists.
Ultimate WordPress Maintenance
£295+vat per month
Daily Secure Backup
We will perform a complete backup of your website on a Daily basis. You get peace of mind that your site and content are fully protected.
Backup Restoration if required
Should you require, we will perform unlimited restorations of your website on a monthly basis.
Malware Monitoring and Removal
We constantly monitor your website for any malware and hacking attacks. Should we find your website has been compromised and has a malware issue, our specialists will work to clean the site, and return it pre-attack condition.
Plugin updates
We will check for compatibility, and update your plugins as and when new releases become available. Please Note: We won’t perform upgrades until we have ascertained that the update will work fine with your website and other plugins in place.
WordPress core system updates
We will check for compatibility, and update your WordPress Core system as and when new releases become available. Please Note: We won’t perform upgrades until we have ascertained that the update will work fine with your website and other plugins in place.
Theme updates if a child theme is in place
As long as your WordPress theme has a child theme in place, we will upgrade your theme as part of your package as and when new releases are provided.
Unlimited website edits
The Ultimate Package provides Unlimited website edits to carry out tasks which are not included for within the support package. This can include things like uploading content, adding images, adding or changing menu items, pages and posts etc.
Things that are not included are graphic design/editing, custom coding (adding or updating), creation of written or video content etc.
Most tasks will be 30 minutes or less.
The lists are not exhaustive.
6 Hour response time
We will respond to your call within 6 hours of it being logged in our system.
24 Hour service
The Premium Support Package provides 24 hour support.
Worldwide support
WP Support Specialists provide support for customers throughout the world, including but not limited to the UK, USA, Australia, Canada, New Zeland, Mainland Europe and beyond.
Detailed notes for every job
We log all details of changes or additions etc. that our WordPress Specialists complete. This means our team and you have a complete history of changes, additions and all work that has been completed for you as long as you remain a customer of WP Support Specialists.