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Website Support, Development And Security

Hale Place – Person-centred care solutions provider

“Transparent, Responsive, professional and helpful. They deliver on their contract and are flexible. What more could a customer ask for?“
Kevin Hewlett
Kevin HewlettDirector

Inconsistent Service & Pricing

The lack of consistency from the previous website support provider caused problems, frustration, and time delays that Managing Director, Kevin Hewlett, needed to resolve in order to focus on his business.

Hale Place provides person-centred care solutions which are delivered by a qualified team, trained to encourage independence, preserve the dignity, enable freedom of choice and protect the privacy of each person they serve.

This approach is what has made Hale Place one of the premier providers of dementia services in England.

Getting WordPress Support Right

Kevin comments “We changed provider because their pricing was inconsistent, and any little adjustment that we required attracted an additional fee. Furthermore, on a few occasions, the standard monthly support they should have been providing wasn’t happening, which left our security vulnerable.
Now we’re with WP Support Specialists, our relationship is transparent, responsive, professional and helpful. They deliver on their contact and are flexible.”

We’ve taken the focus away from problems with the website, and provided a relationship which allows the team at Hale Place to know, whatever they need to happen on the website, can be taken care of by a team of specialists.

For example, recently updating the site from HTPP to HTTPS was carried out with the minimum of fuss and involvement of Hale Place. The site is now up to date, showing as secure in Google Chrome, and providing peace of mind to website visitors that the website is secure.

“The staff are accessible, responsive and deliver an excellent service. We would not consider any other provider.“
Kevin Hewlett
Kevin HewlettDirector

Summary

We don’t aim to be the cheapest, we aim to provide you with the best value for money. This is backed up by Kevin’s final comment…
“Compared to our previous provider, the monthly cost is on par, however, the difference is the service is excellent.
You will sleep well if WP Support Specialists are supporting your website”

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