Website Crashed!

Transcribe UK

Website Crashed! WordPress Plugin Problem Quickly Fixed

Transcribe UK offers a range of online transcription services for different industry sectors including medical, business, legal and the media.

They had tried to make some plugin updates on their website but received an error. On retrying, the website crashed and they faced the white screen of death.

With no current support provider, they contacted WP Support Specialists for emergency WordPress support

Resolving The White Screen of Death On A WordPress Website

When Transcribe UK’s website crashed and they were faced with the White Screen of Death, they needed professional WordPress support – fast! They contacted WP Support Specialists who were happy to accept the challenge!
Due to the nature of the crash, WP Support Specialists were unable to log in to the WP Admin panel. Consequently we entered the site at the file level and carefully examined the plugins, themes and code in place.

Working through custom trouble-shooting procedures, a specific plugin was found to be causing the fatal error. Using our standard processes, WP Support Specialists were quickly able to resolve the problem and get the client back up and running. Even better, there was no data loss and no need to roll back to a previous version of the website.


On occasion plugin updates can cause fatal errors in a WordPress website. When that happens, professional WP support is required. In this case, WPSS were able to access the site, identify the problem plugin and get the client back up and running quickly.
“I would highly recommend WP Support Specialists as they understand your needs and quickly solve your issues,” says Ada.